Shipping policy

• SHOPFOURWEST.COM only ships within the United States. If you would like to ship to multiple locations, you must place a separate order for each address. Please note: we do not ship internationally at this time.

• USPS is our preferred carrier. If you are unable to provide a physical address, please provide your PO Box and we will ship via USPS as well.

• All domestic orders over $75 receive FREE shipping! For all orders under $75, we have a $8.00 Flat Shipping Rate.

• All orders typically will be processed within 3-5 business days. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.

  *Please note that Four West also does not ship on Saturdays, Sundays or holidays.

  *While we will do all that we can to ensure your order is delivered on time, Four West cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.

• You will receive an email with tracking information once your order ships. Standard shipments within the contiguous US arrive in 5 - 8 business days, while shipments to Alaska and Hawaii arrive in 5 - 10 business days. 
  
  

How do I know the status of my order?

Once your order has been placed, you will receive a confirmation email. Then, once your order starts being processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com. 

Can I make changes to my shipping address after I place my order?

Once you receive our email stating that your order is processing, Four West is unable to make any changes or modifications to an order, as we begin working on shipping your order quickly. However, if you notice your address is incorrect when you receive your confirmation email, please immediately reach out to shopfourwest@gmail.com. We ask that in your email you include your first and last name, your order number and what changes need to be made. If the order has already processed for shipment, we are not able to make changes to the address.

What happens if my package is refused or sent back to the sender?

If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to Four West. If a package is returned due to an insufficient shipping address, the customer is responsible for the charge to ship the order again. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 14 days after the email is sent to respond to Four West before your order goes through the returns process for store credit. The original shipping charge will be subtracted from the store credit.

Didn’t answer all of your questions? Shoot us an email at shopfourwest@gmail.com with any questions you have.